A Business School academic joined a debate on the challenges facing the financial services sector last week.
Since the global financial crisis there has been huge pressure for reform and change in the culture of the financial services industry and how it recruits, rewards and motivates employees, treats its customers and communicates with shareholders.
The event, which took place on the top floor of the iconic Gherkin building in London (30 St. Mary Axe) was organised by the Behavioural Finance Forum. The Forum is an organisation which brings together experts from top international companies, universities and the media, to discuss the impact of human behaviour and technology on corporate success.
Professor James Barlow, Chair in Technology and Innovation Management at Imperial College Business School, joined a panel of 11 experts including Professor Mark Taylor, Dean of Warwick Business School, Jeanine Long, COO of Thomson Reuters and Neil Collins, columnist at the Financial Times, for a series of three panel discussions that took place in front of an audience of 50 HR managers and business consultants.
Professor Barlow talked about the challenges facing the healthcare sector, making parallels with the financial services industry. He outlined the similarities between the two sectors, for example how organisations can be resistant to change and the issues of setting technical and procedural concerns before customer or patient care. He also looked at the impact of the latest trends in telehealth and mobile money and how these could benefit patients and healthcare professionals.
You can listen to Professor Barlow talking more about innovation in the healthcare sector in our audio interview.
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Reporter
Laura Singleton
Communications Division
